Refund & Warranty Policy
This placeholder policy describes how refunds and warranty claims are handled. Final wording should be reviewed before launch.
01
Warranty coverage
Warranty terms are stated on the relevant product page. Forwarded Outlooks & Hotmails 2.0 include a 7-Day Warranty as described on that page.
02
Making a claim
Claims should be submitted through our support channel with the order reference and a description of the issue.
03
Refunds
Refund eligibility is assessed per order and depends on the product, the delivery status and the nature of the issue reported.
04
Processing
Approved refunds are returned through Stripe to the original payment method. Timing depends on the payment provider.